America’s moving and storage industry are one of the most complex and diverse collections of businesses in the country. Consists of 7,000 companies operating at 13,900 locations primarily providing moving and storage services for household and office goods. Employs 122,600 people with an annual payroll of $3.6 billion. Below are some of the success factors of a Moving & Storage Company
Customers first contact will be your front office staff, keep a trained and someone who is friendly is always pleasant and helpful towards other people. When customers contact your company over the phone, answer the phone with the company’s name. When customers request a price estimate or pre-move survey, gather all information and provide a correct estimate instead of giving a quick estimate. It is good to send a surveyor to the customer’s location for doing a pre-move survey.
Good moving companies will have local offices and warehouses in good operational condition. Use trained staff for pre-move survey for evaluating the correct volume of household goods and trained packers for packing household goods.
If your moving company offering storage services, the warehouse must be secured and in good condition. Always use good trucks and brand names on them. Always use good packing materials for packing household goods, take extra care of fragile items
When you are looking for agents abroad or other locations in your country, associate with FIDI, IAM-approved moving and storage companies.